Privacy Policy
This Privacy Policy describes how False Hope Brand Co. (“False Hope,” “we,” “us”) collects, uses, and shares personal information when you visit or interact with this website. False Hope® and Ecoletics® are brands of False Hope Brand Co.
Who we are
False Hope Brand Co., PO Box 805856, Chicago, IL 60680. For any privacy question, contact privacy@falsehopecollection.com.
Information we collect
Information you give us
Your email address when you register your interest or subscribe to updates; your name and message if you contact us; and, in the future, order, billing, and delivery details when you make a purchase.
Information collected automatically
Device and usage information — such as pages viewed, referring links, approximate location, and browser type — collected through cookies and similar technologies where you have allowed them. See our Cookie Policy.
How we use your information
- To operate, secure, and improve the website and our services;
- To respond to your enquiries and provide customer care;
- To send updates, campaigns, and event invitations where you have signed up (you can unsubscribe at any time);
- To measure and improve site performance, with your consent for analytics;
- To comply with our legal obligations and protect our rights.
Legal bases (where GDPR applies)
We rely on: your consent (e.g., analytics and marketing emails); performance of a contract (e.g., fulfilling an order); our legitimate interests (e.g., running and securing the site); and compliance with legal obligations.
Cookies and tracking
We use cookies as described in our Cookie Policy. Non-essential cookies are used only with your consent, which you can change at any time via “Cookie Preferences” in the footer.
How we share information
We do not sell your personal information. We share it only with:
- Service providers who help us operate — for example analytics providers such as Google, email and marketing platforms, and, in future, payment and shipping providers — under appropriate safeguards;
- Authorities or others where required by law, or to protect our rights and users;
- A successor entity in connection with a merger, acquisition, or sale of assets.
Data retention
We keep personal information only as long as necessary for the purposes described here or as required by law, after which we delete or anonymise it.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your information, to object to or restrict processing, and to withdraw consent at any time. California residents may request details about, and deletion of, their personal information, and may opt out of any “sale” or “sharing” of it — note that we do not sell personal information. To exercise any right, contact privacy@falsehopecollection.com.
Data security
We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure.
International transfers
We are based in the United States. If you access the site from outside the U.S., your information may be processed in the U.S. and other countries whose data-protection laws may differ from your own.
Children’s privacy
This site is not directed to children under 13 (or the minimum age defined by your local law), and we do not knowingly collect their personal information.
Changes to this policy
We may update this Privacy Policy from time to time; the “Last updated” date above reflects the latest version.
Contact us
False Hope Brand Co. · PO Box 805856, Chicago, IL 60680 · privacy@falsehopecollection.com.